A COMMERCIAL TEAM AT YOUR LISTENING
You have a hesitation, you want more information, our sales team and our technical service are there to respond at your expectations.
You can contact them from Monday to Friday at 10:00 to 12:00 and 14:00 to 18:00 +33(0)4 68 27 93 36.
NEW GUARANTEED PARTS
All our parts are guaranteed 1 year.
Convertible hoods are guaranteed 2 years.
The Customer benefits from the legal warranty of hidden defects and defects of conformity on all products delivered to him. In addition, some of the products benefit from the contractual guarantee granted by the manufacturers, the terms then being specified on the guarantee vouchers.
As part of the legal warranty of hidden defects and defects of conformity, the liability of the Company is limited to the original value of the parts. The Company assumes no direct liability for damages arising from the use of the products. The Company also assumes no responsibility for work such as: dismantling and / or installation, diagnosis and appraisal, loss of use of the vehicle, loss of time, inconvenience or any other consequent expense. There is no guarantee for special competition pieces.
SATISFIED OR REFUNDED
In accordance with Article L.121-20-2 of the Consumer Code, the buyer has a right of withdrawal for 14 days following receipt of the goods.
Returns of defective parts must be made within a maximum period of 14 days from the date on which the Customer has communicated his decision to withdraw.
Outside the withdrawal period, the Customer must not return parts without having first contacted DPAN to obtain a return authorization. The customer will receive all the necessary instructions so that the return is made in the best conditions.
In any case, DPAN does not accept returns shipped against refund, or due, or poorly packaged.
Returns are limited to parts in perfect condition, clean, returned in their original packaging.
For orders to Professional Customers, no product may be returned without the prior consent of DPAN.
In case of acceptance of DPAN, the port is the responsibility of the Customer.
SECURE PAYMENTS
Secure online payments by SSL encryption provided by Sogenactif 2.0 (Societe Generale) This module specializes in payment solutions.
• Risk prevention
• Fraud Management
We accept many payment cards (CB, Visa, Visa Electron, Switch/Maestro, Mastercard, American Express) as well as payments Paylib.
Paylib (just like Paypal) is a way to pay online, on computer, smartphone or tablet, to make purchases on the internet by credit card without having to seize the data of his payment card.
Secure online payments by SSL encryption provided either by Paypal (the most used means of payment in the world)
Online payment method easy and secured.
You can either pay using your account Paypal (no need to re-enter your credit card numbers), or make a payment by Bank cards if you do not have an account.
EXPRESS DELIVERY & RELAY POINTS
Fast deliveries on all our products held in stock in relay points with La Poste Point Relais from 2.90€ !
Delivery locations :
The Customer has chosen the delivery address indicated during his order (the Customer is invited to check the accuracy of the address provided)
different transports :
• La Poste (Colissimo)
• La Poste (Point Relais)
• TNT
Delivery delay : (variables according to the destinations and the type of package)
Delivery times are given in hours (h) and days (j), to these is added the delay of one day of preparation of order to validation of the payment of the Customer.
The departure of packages is from Monday to Friday, orders are processed on the "working day" following the day of the passage of your order.
Carriers take care of parcels prepared from Monday to Friday around 16:00.
The delivery time depends on the carrier and runs from the pickup in our depot.
Delivery times are given as an indication and may vary depending on the season or cases of absolute necessity.
France |
Europe |
Rest of the world |
|||
Hexagone |
Corse |
DOM/TOM |
|||
La Poste |
48 à 72h |
4j |
10j |
2 à 3j |
4 à 14j |
La Poste Point Relais |
48 à 72h |
- |
- |
- |
- |
TNT |
24 à 48h |
3j |
- |
2 à 3j |
2 à 10j |
Parcel control :
In the event of a delivery incident (damaged parcel, missing products, rescotted parcel, etc.), the Customer must note his reservations on the delivery note and have the carrier sign (keep a duplicate of the document), and / or, the if necessary, refuse the package.
If the parcel is delivered without signature, the Customer must report the damage to the carrier by registered mail with acknowledgment of receipt within 3 working days.
In parallel, the Customer is invited to contact the Company as soon as possible to report the delivery incident.